ExChange Privacy Policy

Last Updated: April 10, 2025

1. Introduction

ExChange, Inc. ("ExChange," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at tryexchange.io or engage with our ExChangers.

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our Service, including:

  • Contact information (name, email address, phone number)
  • Address information (for coordinating exchanges)
  • Communication preferences
  • Information about items to be exchanged
  • Information about your former partner necessary for facilitation of exchanges
  • Payment information (processed through secure third-party payment processors)

Usage Information

We may automatically collect certain information about how you access and use our Service, including:

  • Log data (IP address, browser type, pages visited)
  • Device information (hardware model, operating system)
  • Location information (general location based on IP address)
  • Cookies and similar technologies

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Coordinate exchanges between former partners
  • Communicate with you about our Service
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and unauthorized activities
  • Comply with legal obligations

4. Disclosure of Your Information

We may share your information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as payment processing and communication tools.

ExChangers

Your assigned ExChanger will have access to relevant information needed to facilitate the exchange process.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Right to access the personal information we have about you
  • Right to request correction of inaccurate information
  • Right to request deletion of your personal information
  • Right to restrict or object to processing
  • Right to data portability

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@tryexchange.io